Shipping & returns
We would like to show you how we prepare our plants for shipment.
Click on the images to get a larger version:
You will receive your order via DHL. They go with the utmost care with our vulnerable products, so that these products are delivered to you in top quality.
* For shipments abroad we are forced to pass on the more expensive shipping costs .
Shipping cost indication:
|Land||0 - 20 kg|
|Great Britain||(no longer possible per 1-1-2021)|
|Czech Republic||€ 12.50|
*Rates are calculated automatically after address details have been entered.
Orders placed on working days before 10:00 in the morning are delivered the following day in the Netherlands and Belgium.
Orders outside the Netherlands.
For deliveries to Luxembourg you must count on 2 to 3 days.
All other European countries must count on delivery times of 3 to 5 working days.
Delivery and collection options:
- PakjeGemak; (Pick up at pick-up location) - You choose one of the 2600 pick-up locations (PostNL is with 2,600 post offices on every corner of the street and delivers to all addresses within 24 hours throughout the Netherlands, including Saturdays) or one of the 400 pick-up points from Gamma or Karwei.
- PakjeGemak Express (Extra early collection at pick-up location) - pick-up from 08.30 at almost 400 pick-up locations
- Morning delivery BtB before 10 a.m., before noon or before 5 p.m.
- Checkout (day and time selection).
- Evening delivery - Monday to Friday between 18.00 and 21.30
Consumers have the right to return products within 14 days of receipt without stating reasons. But perishable products, such as plants, are exempt from this right. That is why our general conditions state: 'Our fresh products can not be returned because they quickly spoil or age.'
Is there something wrong with your product, or do you have a complaint about the delivery? Please contact our customer service. [email protected] We will then check whether returns and refunds are possible.
Have you ordered a non-perishable product, for example an ornamental pot without a plant? Then you have the right to return this within 14 days after receipt without giving any reason. For this you must use a sturdy cardboard shipping box and (if reasonably possible) the original packaging. We therefore advise you to carefully open our shipping box and the original packaging so that you can use it if necessary to return the order.
The costs for retiring are in principle for the customer. However, if it is the case that we are returned due to our fault (eg erroneous product description), we can opt for these costs.